This request applies to accounts in the Washing Bells customer app
(com.washingbells.app). Choose whichever method is easiest for you — both
lead to the same result.
Option A · By email
Send a deletion request from your registered email — or from any email that includes your registered mobile number — with the subject line "Delete my account".
Email a deletion requestOption B · By phone
Call or message us on WhatsApp from your registered mobile number and ask us to delete your account. We'll verify your identity and process it for you.
+91 95011 21012How it works
- Send your request Use one of the options above. So we can find your account, please include your registered name and mobile number.
- We verify it's you To protect your account, we confirm the request comes from the registered mobile number or email before deleting anything.
- We confirm You'll receive a confirmation once your account and personal data have been deleted.
Please note: account deletion is permanent and cannot be undone. Your order history, saved addresses, and any wallet/credits are removed. Make sure no orders are in progress before you request deletion.
What is deleted vs. retained
| Data | What happens |
|---|---|
| Name, mobile number, email | Deleted within 30 days of your verified request. |
| Saved pickup & delivery addresses | Deleted within 30 days. |
| Order history & preferences | Deleted or anonymised within 30 days. |
| Push-notification token & device data | Deleted within 30 days. |
| Invoices & transaction records | Retained only as required by tax, accounting, and other legal obligations, then deleted. These are not used to contact or profile you. |
How long it takes
We action verified requests promptly. Your personal data is removed or anonymised within 30 days, except for the limited records we are legally required to keep (see the table above).
Questions?
Email admin@washingbells.com or call +91 95011 21012. For full details on how we handle your information, see our Privacy Policy.